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Yogendra R Dwivedi is an experienced professional in technology and incident management, currently serving as Tech Incident Manager at Global Cloud Xchange since September 2021. Previously held the position of Major Incident Manager at Teleperformance and Assistant Project Manager at Uniserved Tech Solutions Pvt Ltd. Yogendra has a strong background in service desk operations, incident management, and IT infrastructure monitoring, complemented by experience in project coordination and automation. Earlier roles include Proprietor at Manan Enterprises, Deputy Manager at WNS Global Services, and Team Lead in tele collection at C&C Consultants. Yogendra's educational background includes a Bachelor of Commerce degree from A P College, earned from 1995 to 1999.