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Tejal Desai is a Business Value Consultant at Gladly, where focus is on enhancing customer service through AI integration. Desai has previously held roles as a Fellow at Venture Cooperative, Independent Value Consultant, and Senior Director at Teradata, building a global business value engineering practice. Desai's experience at Salesforce includes Director positions in Business Strategy & Value Realization and Business Value Services, leading initiatives to demonstrate the business value of Salesforce investments. Early career highlights feature consulting for Georgetown University, strategic advisory for Jumia Kenya, and involvement with Airbnb's Global Citizenship team. Desai's educational background includes an MBA from Georgetown University, a Design Thinking certificate from the University of Virginia, and dual bachelor's degrees from the University of California, Davis.