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Steve West is an accomplished product marketing professional with extensive experience across various companies, currently serving as Director of Product Marketing at Gladly since June 2023. Prior to this role, Steve held positions such as Senior Product Marketing Manager at Salesforce, where impactful demo videos contributed to significant revenue growth, and Head of Marketing at Shelf, focusing on knowledge management for contact centers. Steve has also served as a Product and Growth Marketing Consultant at Gravity Rail Media, helping B2B businesses enhance messaging and automate digital initiatives. With a solid background in product marketing and demand generation, Steve has expertise in market positioning, competitive analysis, and cross-functional collaboration. Steve holds a Bachelor of Science degree in Biology from Lafayette College.