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Madeline Friend, MS, is a highly experienced professional with a diverse background in technical support engineering, geomorphology, and education. Currently serving as Team Lead in Technical Support Engineering at Gladly since September 2021, Madeline has contributed to improving documentation and producing user-focused content. Previous roles include Fluvial Geomorphologist at Anchor QEA, where assessments on salmon habitats were performed, and positions at Distributor Data Solutions that encompassed customer operations and data engineering. Madeline's academic credentials include a Master of Science in Watershed Sciences from Utah State University and a Bachelor of Science in Environmental Science from Northern Arizona University, complemented by extensive outdoor and teaching experience.