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Cooper Small is a Senior Data Scientist at Gladly, where leadership in developing a generative AI customer service agent product and conducting customer feedback sessions is central to the role. Prior experience includes positions as a Software Engineer, contributing to an app platform and leading teams on webhook enhancements, and as a Partner Engineer, where ecommerce integrations such as Shopify and Yotpo were built and maintained. Earlier roles at ExxonMobil involved acting as an Integrations Product Owner and an Integrations Engineer, refining IT APIs and leading significant integration projects. Academic credentials include a Master of Science in Information Technology and Operations Management and a Bachelor of Science in Business/Managerial Economics, both from the University of Florida.