YK L. is a seasoned professional with extensive experience in sales and renewals management, currently serving as a Renewals Manager at GitLab since November 2021. Prior experience includes a role as Senior Inside Sales at NetApp, where responsibilities encompassed managing renewals for commercial and enterprise accounts across multiple regions, developing strategies to win back lost customers, and maintaining reseller relationships. At SoftwareONE, YK L. focused on contract proposals, sales forecasting, and customer service interactions, while beginning a career in customer service and partner care at Citrix. YK L. holds a Master of International Business and an MBA in International Business from Griffith University, complemented by a Bachelor's degree in International Business from the same institution.