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Mongezi Kenneth Bovula is a skilled IT professional with extensive experience in technical support roles. Currently serving as a 2nd Line Support Engineer at Gijima since September 2019, Mongezi manages technical support incidents and requests while ensuring timely resolution of calls. Previous positions include Information Technology Support Engineer at T-Systems South Africa and CIC Support Engineer at Bluetek Computers. Mongezi also held roles as an IT Field Technician at Pink Elephant and IT Helpdesk Administrator at Rand Mutual - RMA. Early career experience includes a Software Development Intern position at Adapt IT Holdings, focusing on system error investigation and scripting. Mongezi holds a Diploma in Information Technology and completed high school with a focus on Mathematics, Physical Science, and Biology.