Alba Lobo is a seasoned professional with extensive experience in customer relationship management and banking. Currently serving as a Merchant Relationship Manager at Giift since October 2022, Alba previously honed skills as a Virtual Relationship Manager at RAKBANK and held various positions at Mashreq Bank, including Assistant Team Lead and Senior Retention Officer, where responsibilities encompassed customer retention strategies and investment advice. Prior experience includes roles at Eros Group as a Service Coordinator and at IBM India Private Limited as a Technical Associate, providing IT support. Alba holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Srinivas Institute of Technology, Mangalore.