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Fatima Batool Soomro is a professional with extensive experience in customer service management. Currently serving as a Customer Service Manager at Giftkarte since August 2023, responsibilities include training customer service specialists and analyzing metrics for improvement. Previously, Fatima was a Senior Customer Service Specialist at eZhire from September 2022 to March 2023, facilitating customer inquiries about car rental procedures while generating sales. Fatima's career began at ibex as a Customer Service Specialist, where interactions with customers focused on resolving queries related to products and services. Earlier experience includes a role as a Customer Service Representative at Envicrete. Fatima holds a Master of Business Administration in Human Resource Management and a Bachelor's of Business Administration, both from the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, complemented by previous education in medical fields.