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Norma Warren is a seasoned professional with extensive experience in customer success management, having held senior roles at Fortinet and Lacework, following its acquisition by Fortinet. Prior to these positions, Norma served as a Customer Success Manager at Blackpoint Cyber and held senior roles at Mimecast and Red Canary. With a strong foundation in technical customer support from earlier roles at Chrome River Technologies, Conga, and DaVita Kidney Care, Norma also brings DevOps expertise from managing a service team. Additionally, experience at DigitalGlobe and ViaWest highlights a commitment to cross-team collaboration and customer satisfaction. Norma holds a Master’s degree in Information Systems Management with a focus on Information Security from Keller Graduate School of Management of DeVry University and a BS in Telecommunications Management from DeVry University.