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Heidi Østerlund Thygesen has over 15 years of experience in the insurance industry, currently serving as a Certificeret forsikringsfaglig konsulent - Faglig Support and earlier as Sagsbehandler skadeafdeling at GF Forsikring since June 2010. In these roles, responsibilities include managing private claims, customer service, and problem resolution. Previous experience includes roles at Alm Brand and Familien Thygesen, showcasing expertise in insurance advisory and project management. Earlier in the career, Heidi served as Butikschef at Zizzi and held various sales assistant positions, demonstrating strong leadership and sales capabilities. Educational qualifications are from Forsikringsakademiet and TietgenSkolen, covering a range of insurance and sales training.