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Paulina Trampczynska is an accomplished professional with extensive experience in customer experience management, currently serving as a Senior Customer Experience Manager at GetResponse since May 2018. Responsibilities include driving product adoption, enhancing customer retention, conducting quarterly business reviews, and providing onboarding and training for new customers. Previous roles at GetResponse as Senior Customer Experience Engineer, Account Manager, and Customer Success Advisor focused on troubleshooting, optimizing email deliverability, and supporting clients in Polish, English, and Spanish. Paulina also has a background in language education, having worked as a Language Training Specialist and an ESL Teacher in various international settings. Paulina holds a Bachelor of Arts in Russian Studies from UCL.