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Keyla Serrano is an experienced business analyst currently working at Getnet Argentina since August 2021, where responsibilities include defining analysis and requirements gathering at the product level with stakeholders and prioritizing the backlog according to company OKRs. Previously, Keyla worked as a functional analyst at IT Resources S.A. for Banco Supervielle, focusing on system analysis, design, testing, and documentation. Keyla also held positions as a QA testing analyst at Connectis ICT Services S.A. and Compañía Anónima Nacional Teléfonos de Venezuela, where responsibilities included writing and executing test cases and managing incident reports. Earlier experience includes roles at COINTSI Consultores – CANTV, focusing on personnel management, and as an auxiliary at MPPS - Ministerio del Poder Popular para la Salud, managing correspondence and employee records. Keyla has pursued education in Informatics at Colegio Universitario Francisco de Miranda and received a TSU in Personnel Administration from Instituto Universitario de Tecnología de Administración.