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Christophe Hermant 🦊 Serendiv 💚 serves as a Positive Impact Transform'Actor at Serendiv since November 2021, driven by the belief that organizational performance hinges on stakeholder relationships. With a long-standing engagement at Germe as an Administrator and Adhérent since May 2013, Christophe fosters managerial development. Prior experience includes roles as Customer Experience Manager and Transition Manager at PROJEXION from September 2011 to December 2021, focusing on customer satisfaction and organizational capacity building. Additionally, Christophe has held positions such as CRM Projects Manager at Cylande and Projects Manager at arvato services, honing expertise in CRM solutions and project management across various sectors including retail and telecommunications. Educational qualifications include a Doctoral degree in Genie Chimique from HEI - Hautes Etudes d'Ingénieur, completed in 2001.