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Toa Thao is a seasoned professional with extensive experience in network operations and technical support. Currently serving as a Senior NOC Technician at Georgia Public Web, Inc. since August 2002, Toa Thao specializes in monitoring network operations and performing diagnostic testing. Previously, Toa Thao held the position of Technical Implementation Team Leader and Senior Helpdesk Operator at RaceTrac Petroleum from May 1998 to August 2002, where responsibilities included coordinating implementation projects and developing detailed work scopes. Additionally, experience as a Microsystems Analyst at Dekalb County Public Library involved setting up computers and troubleshooting hardware/software issues. Toa Thao holds an AAT in Automotive Technology from Georgia State University Perimeter College and an Advanced Academics Diploma from Redan High School.