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Marlei Taylor is an accomplished System Support Engineer with extensive experience at George Jon since January 2005, where responsibilities encompass software development, client support, and system engineering. Notable achievements include revolutionizing Workers’ Comp Law IT technology with over 30 major software releases, delivering a 75% close rate on software sales, and maintaining a 100% client retention rate while providing 24/7 client support to over 50 clients. Prior roles include Implementation Specialist at The Radian Group and Business Analyst & Software Developer at Programmers Investment Corp, where Marlei played a key role in onboarding new systems and enhancing process efficiencies. Marlei possesses degrees in Computer Network Systems from ITT Technical Institute and Communication from University Carioca.