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Divij Desai is an accomplished professional with extensive experience in transformation services, operations management, and process excellence within the banking sector. Currently serving as Transformation Services Director at Genpact since November 2021, Divij previously held the position of Vice President in Wealth Management Operations at Citi, where responsibilities included managing core operations across client onboarding and payments. During tenure at Tata Consultancy Services, Divij led digital transformation initiatives and served as a business process re-engineering consultant across various international projects. Divij's career began at TCS e-Serve International Ltd., focusing on process excellence in retail and commercial banking. Divij holds an MBA in Business Administration and Management and an M.Sc. in Photonics from Sri Sathya Sai Institute of Higher Learning.