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Sandra Sõna is a skilled professional with extensive experience in customer support and trading within the sports industry. Currently serving as a Sportsbook Customer Support Analyst at Genius Sports since January 2021, Sandra provides client support, manages issue resolution, and coordinates communications between clients and the company. Previously, Sandra held roles as a US Sports Trader and eSports Trader, where match trading and data management were key responsibilities. Prior experience includes a position as a Customer Service Representative at McDonald's from July 2019 to June 2020, where high standards of customer service were maintained in a fast-paced environment.