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Alessia D. is an experienced professional in customer service and account management, currently serving as an Order Specialist at Genetec since March 2024. Prior roles include Account Manager at Obypay, Operations and Client Support Manager at Stuart, and Customer Success Lead at Click & Boat, where responsibilities encompassed team management, performance monitoring, and quality assurance. Alessia has also held positions as Crew Manager Assistant at Misuga, Guest Services & Groups Coordinator at Carnival Cruise Lines, and Guest Service Agent at Marriott International, demonstrating a strong background in service excellence. Educational qualifications include a Master's degree in Tourism Management from IULM University and a Bachelor's degree in Applied Languages from Università degli Studi di Messina.