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Gaurav Arora currently serves as the Account Director for the BFSI Vertical at Genesys, a position held since June 2022, and also directs the Channel Sales & BPO Practice Group, focusing on building a strategic BPO ecosystem around Genesys CX and Genesys Multicloud CX. Prior experience includes leadership roles at Yotta Infrastructure Solutions as Vertical Head for BFSI, ServiceNow as Business Head for Strategic Accounts, and Aspect Software as Director of Business Development and Alliances for India and the Middle East. Gaurav Arora's career began at Trikon Electronics as a Sales Manager and includes significant tenure at Genesys in various managerial capacities. Educational qualifications include a PGDBM from SVKM's Narsee Monjee Institute of Management Studies and a B.Com in Commerce from Kendriya Vidyalaya.