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Danna Shirley is an experienced professional in technical communications with a strong background in documentation and content development. Currently serving as Senior Manager of the Genesys Cloud Documentation Team at Genesys since December 2016, Danna previously held roles such as Staff Technical Writer and Team Lead for Technical Communications, contributing to online content for PureCloud's Resource Center. Danna's extensive career includes ownership of Capital Rentals, LLC, and roles at Interactive Intelligence, Independent Consultant, Aprimo, Inc., Software Artistry, and Dome, showcasing expertise across various industries including software, pharmaceuticals, and education. Danna holds a B.A. Cum Laude in Foreign Languages from the University of Delaware.