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Sarah Norman has extensive experience in payment operations, currently serving as the Director of Payment Operations at Genesis since 1999. In this role, Sarah oversees $288 million in monthly payments across 280 nursing home locations, manages a team of 13, and implements process improvements that have significantly increased operational efficiency and cash flow. Previous positions include Manager and Supervisor of Payment Operations, where Sarah centralized payment processes and improved accuracy and compliance. Earlier career experiences include roles at Clarks and Lincoln University, where Sarah developed foundational skills in financial reporting and student financial aid processes. Throughout the career, notable achievements include the successful integration of payment systems across acquisitions and a substantial increase in electronic funds transfer conversions.