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Jean Tom is a seasoned professional with extensive experience in the healthcare industry, currently serving as a Senior System Consultant at Genesis Healthcare System since April 2020. Previously, Jean held roles at UnitedHealth Group as a Provider Relations Manager, and at Buckeye Health Plan as a Manager of Grievance and Appeals, effectively leading teams to address member and provider concerns. With a decade-long tenure at Mount Carmel Health System, Jean excelled as the PFS Revenue Cycle Automation Director, overseeing multifaceted teams in various areas such as training, project management, and customer service. Earlier career achievements at Aetna include positions of increasing responsibility, culminating in roles such as Regional Regulatory Lead and Provider Services Division Manager. Jean holds a Bachelor's Degree in English/Communications Education, with educational credentials from Franklin University, Seattle Pacific University, and The Ohio State University.