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Lana Alonzo has a diverse range of work experience spanning several roles and companies. Starting in 1993, Lana worked at Citi, where they held various positions including SVP, Director of Customer Service and VP Sales - Director of Inbound Sales Unit. In these roles, they had direct responsibility for managing customer service divisions and ensuring high levels of customer and employee satisfaction. Lana also worked at Rackspace as a Senior Customer Care Manager and at Kohl's Department Stores as a Senior Customer Service Manager. In 2015, Lana joined Pro-Vigil Surveillance Services as the Director of Customer Experience, leading a team of Customer Success Managers and focusing on process improvement and customer service excellence. Most recently, Lana joined Genesis Digital, LLC in 2022 as the Director of Customer Support, where they are responsible for leading technical support teams and the billing department. In this role, they aim to enhance customer satisfaction and retention while leveraging technology to support company growth.

Lana Alonzo attended Our Lady of the Lake University from 1987 to 1991. Lana also attended McCollum High School, but no specific dates or degrees are provided.