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Ricardo Leite serves as the Head of Claims Technical at Generali since July 2020, overseeing claims transformation, continuous improvement, and IT portfolio projects, while also managing performance indicators and provider relationships. Prior experience includes similar roles at Tranquilidade, where responsibilities encompassed performance indicators, internal claims file reviews, and serving as PMO in a Digital Transformation Program. Previous positions at Sonae, Seguros LOGO, and several other companies involved functional analysis, project implementation, and business process management, showcasing a consistent focus on optimization and strategic alignment in the insurance sector. Ricardo holds a degree in Economics and Management from FEP U. Porto and has completed multiple professional courses in leadership and business analysis.