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Mike Scharrer is an experienced professional with over 20 years in customer experience and operations management. Currently serving at General Motors since June 2014, Mike has held various senior positions including Sr. Group Product Manager and CX Leader, focusing on enhancing customer experience through analytics and operational excellence. Prior to this, Mike was Site Director at The Minacs Group, overseeing a large call center and demonstrating strong P&L management and performance improvement. Mike's earlier roles include positions at General Motors related to contact center operations and marketing, as well as an industrial engineering position at UPS. Mike holds an MBA in Global Technology from the New York Institute of Technology and a BS in Management from Kettering University.