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Dana Hagerman is a Business Operations Analyst at General Motors, focusing on the transformative Billing Transparency Program and vendor management. Prior experience includes serving as a Senior Digital Marketing Consultant at Shift Digital, managing digital solutions for MINI Cooper, and as Operating Officer at Toto, where Dana oversaw the launch of a wellness dessert startup. Additionally, roles as a Member Service Specialist at Thrive Market and an Event Management Intern at NIKE provided experience in customer service and event coordination. Early career positions included a Dental Assistant/Intern at Frederickson Family Dentistry, a Success Coach at Complete Nutrition, and a Management Intern at Hiit Fitness. Dana holds a Bachelor of Business Administration from Western Michigan University's Haworth College of Business.