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Kathleen Artemis is an accomplished author and founder of DirectedThoughts, with extensive experience in the insurance sector, having held various leadership roles at State Auto Insurance such as Vice President of Shared Services, Director of Claims and Risk Engineering, and Business Analyst focused on Claims Workflow and Technology. Kathleen also served as AVP of Claims Shared Services at GM Financial and worked as a Business Analyst in Digital at Resource/Ammirati, an IBM Company. Kathleen's career began with roles in claims services, including claims call center representative and team lead specializing in process analysis and training. Educational background includes studies at Ohio University.