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Andres Diaz is an experienced professional in digital innovation and operations, currently serving as the Executive Director and Head of Experience Services & Digital Innovation at Genentech since May 2021. In this role, Andres leads a multidisciplinary team responsible for managing Omnichannel Capabilities across Commercial, Medical, and Government Affairs divisions. Prior to Genentech, Andres held various significant roles at Gap Inc., including Head of E-commerce Operations and Senior Director - Digital Chief of Staff, focusing on e-commerce operations and strategic digital planning. Earlier experience includes leadership positions at Kurt Salmon (part of Accenture Strategy) and consulting roles at Manhattan Associates, GE Healthcare, and Jackson Health System. Educational qualifications include an Executive Program in Leading an Agile Workforce Transformation from Harvard Business School, a Master's degree in Supply Chain and Logistics from Georgia Institute of Technology, and a Bachelor's degree in Industrial and Systems Engineering from Florida International University.