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Laura Hutton is a Customer Success Manager at GEMS Education since December 2021, where responsibilities include stakeholder collaboration for marketing and admissions related to new school openings, as well as developing action plans for customer lifecycle management. Previously, Laura served as a Quality Assurance Manager at GEMS, managing customer communications and ensuring the effective implementation of the Rewards Programme. Prior experience includes a Business Development Manager role at Tarjama, focusing on growth within the media and telecom sectors, and a position at Emirates as Business Class Crew, highlighting strong customer service and problem-solving skills. Earlier roles included an Administrative Assistant at Carillion and a Junior Researcher at Investec. Educational background features a Bachelor of Arts in Modern Middle Eastern History & Persian Language from The University of Manchester and a Summer School Certificate from The London School of Economics.