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Kathleen Crotty is an accomplished design executive with extensive experience in leading user experience and digital design strategies across multiple industries. Currently serving as Chief Design Officer at GEICO since November 2022, Kathleen previously held various leadership positions at Capital One from April 2019 to November 2022, overseeing large teams of designers and enhancing customer and associate experiences for consumer digital products. Prior roles include Vice President at ICF Next, Managing Director at R/GA, and Group Account Director at SapientNitro, where Kathleen drove innovative digital marketing and design solutions for prestigious clients. Kathleen began their career in account management with notable agencies, steadily building a robust background in strategic marketing and client relations. A graduate of DePaul University with a BS in Marketing, Kathleen is recognized for their ability to shape user experiences and elevate brand engagement through creative leadership.