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Vincent M. is an experienced professional in customer support and technical roles, currently serving as Customer Support Engineer Team Leader and Customer Support Engineer at Gearset since February 2023. Prior experience includes positions at System C Healthcare as Installations Specialist and Technical Support Engineer for Vitalpac, providing software deployment support, and earlier roles at Servelec Health & Social Care and Tribal Group as an Account Manager and Application Support Consultant, offering 2nd line application support for bespoke software. Vincent M. began the career as a Pensions Administrator at Aviva plc, specializing in pension transfers, software testing, and training, and initially worked as a Customer Adviser at Swinton Insurance. Vincent M. holds a Master of Music (MMus) and a Bachelor of Arts (BA (Hons)) in Music from the University of East Anglia.