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Gautam Walia is an experienced technical support leader currently serving as the Director of Technical Support at GBG Plc since March 2022. Previously, Gautam held the position of Associate Vice President - Global Delivery Enterprise Support at Movate/CSS and Director of Customer Support and Field Services at Reviver, where responsibilities included overseeing business operations, logistics, and customer support strategy. Gautam also has a strong background in management at Cisco, including roles as Manager for Cloud and Collaborations Business Operations, Global Technical Training, and Cisco TAC Manager for Small Business Products, where responsibilities encompassed process redesign, operational efficiency, and performance management. Gautam earned a Bachelor of Arts in Computer Science/Information Technology from Kanpur University.