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Joseph Patrick is an experienced System Administrator in the contact center industry, currently serving as the Director of Contact Center Platforms & Telecommunications at Sun Auto Tire & Service since March 2022. Prior to this role, Joseph held the position of Senior Manager of Contact Center Technology at Valvoline Inc. from May 2017 to March 2022, where responsibilities also included technology management and customer support. Joseph's earlier experience includes serving as a Valvoline Support Center System Administrator at Ashland Inc. from June 2013 to March 2021. Joseph possesses a strong background in omni-channel contact center applications, process documentation, business optimization, ITIL, and customer support. Educational qualifications include a Bachelor of Science in Computer Science from Morehead State University, earned between 2007 and 2011.