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Mona Schouten is a seasoned professional in customer service and operations management, currently serving as a Senior Reservations Service Agent at Gate 1 Travel since April 2022. With extensive experience in the travel and service industries, Mona has held various roles including Operations Manager at TTEC and Relationship Manager at Barclays. Previous positions also encompass Customer Care Manager at Tripadvisor, Contact Center Manager at Viator, and Business Development Manager/Quality Assurance Manager at Holiday Systems International. Throughout a career that began in 2000 with Jetset Tours, Mona has consistently focused on creating exceptional customer experiences while adhering to compliance and security protocols. Mona's educational background includes studies at the University of Nevada-Las Vegas from 1988 to 1990.