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Laura Costa, MPA, currently serves as Customer Support Manager at Gatan Inc. since May 2023, having previously held roles including Customer Support Lead and Global Sales Operations Administrator at the same company. Laura's expertise encompasses Salesforce system administration, user management, data management, and customer support functions. Prior experiences include serving as an Au Pair, Guest Services Representative for Google employees, owner of Smitten With Yarn, and various administrative roles in financial and regulatory sectors. Laura holds a Master’s degree in Public Administration from California State University-East Bay and a Bachelor of Arts in Sociology and Art History from UC Santa Barbara.