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Tatiana Moore is an accomplished Operations Specialist at CoVerified, with a significant track record of analyzing inefficient business processes and developing automated solutions that enhance operational efficiency. Key achievements include implementing a live customer support chatbot that reduced ticket resolution time by 58% and creating a knowledge base that decreased incoming support tickets by 47%. Prior experience as a Business Analyst involved formalizing sales and onboarding processes and training staff on CRM best practices. A successful summer internship at CoVerified resulted in an 80% success rate in customer acquisition through software demonstrations. Additionally, Tatiana served as a Systems Analyst Intern at because I said I would., where a software recommendation led to implementation that is ahead of schedule and under budget. Tatiana holds a Bachelor's degree in Entrepreneurship from Suffolk University and a high school diploma in Business from Coppell High School.