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Jordan H. is a skilled customer network support engineer at Gamma since September 2022, specializing in resolving issues related to layer 2/3 routing, QoS, and policy-based routing on an MPLS network. Prior to this role, Jordan served as an IT and Network Support Technician and IT Application Support at Dougie Mac from November 2016 to August 2022, delivering first and second-line support while managing network administration tasks. Earlier experience includes a position as Information Technology Support at Stafford and Stoke-on-Trent Partnership Trust, where Jordan assisted in implementing a new clinical system and provided end-user support. Jordan holds a Bachelor's degree in Network and System Administration from the University of Staffordshire and completed a Level 3 Advanced Level Apprenticeship in IT.