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Bruno Oliveira Silva is currently the Líder de Monitoramento at Grupo GFS, a position held since January 2023, where responsibilities include team leadership, management support, incident reporting, and direct client interaction, along with administrative tasks. Previously, Bruno worked at Teleperformance as an Expert em Atendimento from January to August 2020, providing customer support for OYO hotels. Additional experience includes a role at Bematech in June 2014, offering telephonic support for fiscal receipt printers, and working as an Operador de Monitoramento at Rastronet from January to March 2014, overseeing the monitoring of vehicle devices and addressing connectivity and theft issues.