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Sylvie Wendling has extensive experience in customer service and team management, currently serving as the Responsable Département Gestion Garantie des Loyers Impayés et Courtage and Responsable Département Accueil Clients at GALIAN since February 2019. Previously, Sylvie held the position of Responsable Service Clients at Crédit Immobilier de France since January 2005, overseeing a team of 15 individuals, leading recruitment and training initiatives, defining and monitoring objectives, and managing performance metrics. Sylvie is skilled in client retention, handling complaints and disputes, and assessing operational risks while implementing preventive measures. Additionally, Sylvie holds a Certification in Management from CEGOS and SYNETHIQUE, completed in 2017.