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Sonia Shroff is a seasoned professional in the field of customer success and operations management, currently serving as a CS Operations Program Manager at Gainsight since January 2022. Prior to this role, Sonia held multiple positions at UKG, including Senior Manager of Specialty Product Support and Operations Manager, from August 2020 to January 2022. Sonia's earlier experience at Ultimate Software spanned from April 2014 to August 2020, where responsibilities included Operations Manager, Team Lead, and Canada Payment Services Specialist. Sonia Shroff holds a Bachelor's degree in Political Science from UC Irvine, earned between 2006 and 2010.