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Nicholas Heller began their work experience in 2013 as a Cashier at Midwest Petroleum and later worked as a Package Handler at FedEx. In 2014, they became a Medical Records Clerk at Mark Twain Manor. From 2015 to 2019, Nicholas worked as an Information Technology Help Desk at COMMUNITY CARE CENTERS, INC. Nicholas then moved on to Tutera Senior Living and Health Care, where they served as an IT Support Associate from 2019 to 2021. Currently, Nicholas is working at Gainsight, initially as an Enterprise Support Analyst and later transitioning to the role of Senior L1 Analyst in 2022.

Nicholas Heller completed their education at Ritenour Sr. High School, where they obtained their High School Diploma in 2013. Nicholas has also earned several certifications from Gainsight, including the Gainsight NXT Administrator Certification (Level 3) in March 2023, the Gainsight NXT Journey Orchestrator & Surveys Certificate (Level 2) in November 2022, the Gainsight NXT Reports & Dashboards Certificate (Level 2) in August 2022, and the Gainsight NXT Associate Administrator Certificate (Level 1) in June 2022.