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Hari Shankar has extensive experience in customer service and contact center operations, currently serving as Sr. Vice President of Customer Experience at Future Generali India Insurance Company Limited since November 2007. Prior positions at Future Generali include Vice President and AVP of Customer Service. Prior to this role, Hari held the position of Manager in the Banking Unit & KPO Operations at XL Dynamics and worked as a Sr. Group Leader at Wipro BPO from 2002 to 2007. Education was completed at the Institute of Hotel Management Catering Technology and Applied Nutrition in Mumbai from 1997 to 2000.