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Adam Thomas is a Customer Success Manager at Fusion Risk Management, where responsibilities include serving as a Gainsight System Administrator and managing customer success initiatives since July 2019. Prior experience includes various roles at Baker Furniture from May 2017 to July 2019, where Adam served as a Senior Implementation Consultant and Regional Account Coordinator, overseeing sales operations, acting as a liaison between clients and sales teams, and developing training curricula. Earlier experience at Nolan Transportation Group involved positions as Team Lead Operations Manager and Carrier Operations Specialist, focusing on building strong customer relationships and ensuring timely logistics operations. Adam holds a Bachelor of Business Administration degree from the University of Illinois Chicago.