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Lisa Lawrenz is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager at FullStory. Previous experience includes roles at Digital River as a Customer Success Manager and at AB Tasty, where Lisa held multiple positions, including Team Lead for Customer Success Management across DACH, BeNeLux, and RoEMEA regions, as well as Senior and Customer Success Manager roles. In academia, Lisa worked as a Wissenschaftliche Hilfskraft and Studentische Hilfskraft at Bonn Graduate School of Economics and as an Akademischer Tutor at Rheinische Friedrich-Wilhelms-Universität Bonn. Lisa holds a Master of Arts in North American Studies and a Bachelor of Arts in English Studies, both from The University of Bonn.