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Brooks Alford has a diverse work experience in various roles. In 2005, they worked as a Research Associate at Vanderbilt University Medical Center, where they conducted experiments in fluorescence microscopy and presented results to peers. Brooks then joined Emma, Inc. in 2007 and served as a Senior Sales Associate, achieving top revenue earnings for thirteen out of fifteen quarters. In 2012, they became the Manager of Online Sales & Operations, responsible for optimizing the website for customer conversion and managing lead nurturing systems. From 2014 to 2021, Brooks worked at Watershed as the Director of Client Success, building Watershed's Customer Care organization, managing global enterprise clients, and achieving significant revenue and product engagement growth rates. Currently, since 2021, they are working as the Enterprise Customer Success Director at FullStory.

Brooks Alford holds a Bachelor's degree in Biomedical Engineering from Vanderbilt University. Brooks also attended ASMS, although specific details about their degree or field of study are not available.