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Customer Support Team

About

The Customer Support Team at FullScope IT is dedicated to ensuring client satisfaction by providing timely assistance and resolutions for IT-related inquiries. Comprising Customer Service Representatives and a Service Manager, the team serves as the primary point of contact for clients, addressing their needs, managing support requests, and facilitating communication between clients and technical teams. Additionally, the Sales Representative collaborates with the team to identify upsell opportunities and enhance overall service delivery.