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Lena Paben, M.A. is an experienced onboarding analyst currently working at Fullbay since April 2023, where responsibilities include serving as the primary contact for customers during the onboarding lifecycle and collaborating with them to establish critical goals. Prior to this role, Lena Paben was an Onboarding and Implementation Analyst at WorkHorse Service Company Solutions, where a new onboarding process was developed to enhance client engagement and relationships. Previous experience includes positions as a Business Analyst at ADP, where evaluations and analytics were provided to support sales functions, and as a Quality Operations Manager at Aon, focusing on operational excellence within contact center services. Lena Paben holds a Master of Arts in Education from Kazan State University and has completed continuing education courses in Project Management and Data Management in SQL from Cornell University.