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Mary Ann (Anne) Lim is an accomplished Dialer Administrator at Full Potential Solutions since November 2018, focusing on improving Collections operations and managing communication lists for client campaigns. Previously, from May 2007 to October 2018, Anne served as the ICT Unified Communications Administration Lead at Acquire BPO, where responsibilities included supervising the Unified Communications team, managing service requests, and enhancing customer service delivery. Earlier experience includes roles in outbound operations and customer service at Acquire BPO and Sitel, respectively. Anne holds a degree in BS Computer Engineering from Pamantasan ng Lungsod ng Maynila, completed in 2006.