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Philip Jeffery is an accomplished professional with extensive experience in customer operations and management. Currently serving as the Director of Customer Operations at FullFibre Limited since April 2024, Philip previously held the position of Head of Customer Services at BeFibre from October 2021 to April 2024. Philip's tenure at British Gas from January 1999 to November 2019 included various key roles, notably as Call Centre Manager for Sales & Retention, where responsibility encompassed strategic oversight of sales and retention operations, impacting approximately one million customer interactions annually. Other roles included Customer Value Manager, Sales Manager, and Incentive and Reward Analyst, demonstrating a strong background in customer service, performance management, and value-based strategies. Philip holds a Bachelor of Applied Science degree in Biology from the University of Leeds.